Context.
A global automotive information business operated a European portfolio spanning established brands, international teams and data products used across multiple automotive workflows.
The challenge.
Product quality, customer use cases and commercial execution needed to evolve together across products at different stages of their lifecycle.
Jon’s remit.
Jon held strategic responsibility for the European data portfolio and led an international product and data operations organisation of around 70 across four countries.
Decisions and actions.
- Set portfolio direction across six data product groups.
- Introduced a shared Data-as-a-Service operating model across established company brands.
- Connected data quality, customer use cases and lifecycle choices with market execution.
Outcomes.
- Led data products underpinning 9-figure annual revenues.
- Improved Data-as-a-Service quality across five brands; in one international operation, a new SLA framework reduced late delivery by 63% and customer contact by 66%.
- Executed a regular cadence of featurisation improvements enabling justification for compounding annual price increases of 5–10%.
- Created a common service level agreement and key performance indicator framework, enabling enhanced transparency, consistency and quality of data products across all countries.